Returns & Cancellation Policy<\/strong><\/p>- General Returns Policy
At Kalahari Khabu, we stand by the quality of our products and aim to ensure customer satisfaction. However, if you wish to return a product after purchase for reasons unrelated to defects or damage, the following policy applies:<\/li><\/ol>- Returns must be requested within 14 days of receiving your order.<\/li>
- The product must be unused, in its original packaging, and in resalable condition.<\/li>
- Customers are responsible for return shipping costs.<\/li>
- A 10% cancellation fee will apply to all non-defective returns, as finance and marketing fees are immediately charged to us upon purchase.<\/li>
- Refunds will be processed once the returned product is received and inspected.<\/li><\/ul>
- Defective or Damaged Goods
If you receive a damaged or defective product, we will offer a replacement or a full refund, subject to the following conditions:<\/li><\/ol>- The defect or damage must be reported within 7 days of receiving the item.<\/li>
- Photos and a description of the issue must be provided for assessment.<\/li>
- If a return is required, we will cover the shipping costs for defective or damaged goods.<\/li><\/ul>
- Order Cancellations
If you wish to cancel your order before it has been shipped, the following applies:<\/li><\/ol>