{"id":9004,"date":"2024-08-09T10:05:56","date_gmt":"2024-08-08T22:05:56","guid":{"rendered":"https:\/\/kalahari.nz\/?page_id=9004"},"modified":"2025-03-20T09:51:21","modified_gmt":"2025-03-19T20:51:21","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/kalahari.nz\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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Frequently asked questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Shipping Info, Warranty Details, and Spares\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tNavigate all you need to know about getting your equipment delivered, understanding your warranty and ordering spare parts effortlessly.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you ship your products worldwide?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, we do ship worldwide! We have warehousing in the USA, Canada, UK, Hong Kong, Australia, and New Zealand. Additionally, we are expanding and will have warehousing in South Africa by October 2024 and in the UAE by January 2025. Our warehouses are strategically positioned, and we have multiple locations in larger countries like the USA and Australia to ensure efficient and timely delivery of your orders. If your country is not listed, we can still ship to you\u2014please send us a quote request with your address. Feel free to shop with confidence, knowing that we are well-equipped to serve customers globally.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We accept Visa & Mastercard, Stripe, Afterpay, Apple Pay, Bank Transfer.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Equipment Spares can be found HERE<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Your Kalahari Khabu equipment includes a warranty which covers the working parts of the unit. Contact us via email and we will send you your required replacement parts.<\/span><\/p>

To take advantage of your 12 months guarantee you will need to send us confirmation that the equipment was received and the date and time of receipt.<\/span><\/p>

In the event of major faults on Industrial Equipment we offer cover on the labour costs for the repairs. However, this is subject to a personal consultation, a report from the repair technicians, and after a full quotation has been obtained outlining the cause of the problem and the cost for the repair<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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You can use your tracking number to check the progress of your delivery.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Check the domestic shipping costs on checkout for local orders, however industrial and international orders are subject to a quotation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Returns & Cancellation Policy<\/strong><\/p>

  1. General Returns Policy
    At Kalahari Khabu, we stand by the quality of our products and aim to ensure customer satisfaction. However, if you wish to return a product after purchase for reasons unrelated to defects or damage, the following policy applies:<\/li><\/ol>