Kalahari Khabu
Shipping & Returns
At Kalahari Khabu, we are dedicated to delivering a smooth, transparent experience. Below you’ll find all the key information about shipping, returns, cancellations and warranty.
Delivery in New Zealand
Free delivery over $85
We work hard to give you the best value, which is why we offer free delivery within New Zealand on all orders over $85 NZD. For orders below this amount, we offer a discounted flat rate of just $13.
Fast delivery times
We aim to dispatch all NZ orders within 24 hours of receiving your order. As soon as your order has been packed and dispatched we will email you with your parcel’s tracking number to track with NZ Post.
- Order receivedOur Matakana team picks and packs your order.
- Dispatched within 24 hoursYour parcel is handed to NZ Post.
- Tracking number emailedFollow your parcel every step of the way.
- Out for deliveryWe’ll let you know when it’s on its way to your door.
Commercial orders
Due to the size and weight of some of our commercial equipment we may reach out before organising the shipping of your equipment. This ensures your equipment is shipped to the best location and time for your needs.
We hold all commercial stock in our warehouse in Matakana, New Zealand, ready to ship, so you can buy with confidence knowing we stand by our machines, including offering installation services, full servicing and spare parts support over the lifetime of all equipment.
International & industrial orders
Shipping is based on destination and product specifications. These orders are subject to a quotation. All shipments include tracking.
Worldwide shipping
We ship across the globe
We proudly ship our products globally. Please visit the appropriate website depending on your delivery location.
We operate multiple distribution hubs in larger countries such as the USA and Australia to ensure fast and efficient delivery.
If your country is not listed above, we can still accommodate you. Please contact us with your delivery address for a custom shipping quote.
Returns & cancellations
We stand behind our products
We stand behind the quality of our products, but we understand that returns or cancellations may be necessary in some cases.
General returns
If you would like to return a product for reasons not related to defects:
- Returns must be initiated within 14 days of receiving your order.
- Products must be unused, in their original packaging and in resalable condition.
- Customers are responsible for all return shipping costs.
- A 10% cancellation fee applies to cover third-party finance and marketing fees.
- Refunds will be processed after the returned product has been received and inspected by our team.
Defective or damaged goods
If you receive a damaged or defective product:
- Report the issue within 7 days of receipt.
- Include clear photos and a brief description of the issue.
- If a return is required, we will cover the return shipping cost.
You may choose to accept replacement components (e.g. panels) if minor damage has occurred.
Order cancellations
If you need to cancel an order prior to shipping:
- Orders cancelled before dispatch will incur a 10% cancellation fee.
- Orders already shipped must follow the standard returns policy.
Refund processing
Once your return or cancellation is approved, please allow 5–7 business days for funds to be returned through your original payment method (excluding manual cash payments, which will be processed separately).
Warranty information
12-month warranty on all working parts
All Kalahari Khabu equipment is covered by a 12-month warranty for all working parts.
To claim warranty service, please email us with your order details and a description of the issue.
Industrial equipment: repair labour
For industrial equipment, we may also cover repair labour costs. This is subject to:
- Personal consultation
- A detailed technician report
- A full quotation outlining cause and cost of the repair
Contact us
Need a hand?
For support with shipping, returns or warranty claims, please reach out to our team:
Thank you for your understanding and for choosing Kalahari Khabu – bringing the taste of home to your kitchen, wherever you are.
