Shipping, warranty & spares

Yes, we do ship worldwide! We have warehousing in the USA, Canada, UK, Hong Kong, Australia, South Africa and New Zealand. Our warehouses are strategically positioned, and we have multiple locations in larger countries like the USA and Australia to ensure efficient and timely delivery of your orders.

If your country is not listed, we can still ship to you. Send us a quote request with your address. Feel free to shop with confidence, knowing that we are well-equipped to serve customers globally.

You can use your tracking number to check the progress of your delivery.

Check the domestic shipping costs on checkout for local orders, however industrial and international orders are subject to a quotation. See our New Zealand delivery rates for the free-shipping threshold and flat rates.

We accept:

• Visa & Mastercard
• Stripe
• Afterpay
• Apple Pay
• Google Wallet
• Bank Transfer

Your Kalahari Khabu equipment includes a warranty which covers the working parts of the unit. Contact us via email and we will send you your required replacement parts.

To take advantage of your 12 months guarantee you will need to send us confirmation that the equipment was received and the date and time of receipt.

In the event of major faults on Industrial Equipment we offer cover on the labour costs for the repairs. However, this is subject to a personal consultation, a report from the repair technicians, and after a full quotation has been obtained outlining the cause of the problem and the cost for the repair.

Yes. Equipment spares can be found in our Equipment Spares category. Can’t see the part you need? Email us at info@kalahari.nz with your model and a photo of the part and we’ll sort it out.

At Kalahari Khabu, we stand by the quality of our products and aim to ensure customer satisfaction. We know that from time to time, a return or cancellation may be necessary. Please review our policy below so that we can assist you as efficiently as possible.

General returns policy

If you wish to return a product for reasons unrelated to defects or damage, the following conditions apply:

• Returns must be requested within 14 days of receiving your order.
• The product must be unused, in its original packaging, and in resalable condition.
• Customers are responsible for return shipping costs.
• A 10% cancellation fee will apply to all non-defective returns, as finance and marketing fees are charged to us immediately upon purchase.
• Refunds will be processed only after the product has been received and inspected by our team.

Defective or damaged goods

In the rare event that you receive a damaged or defective product, we are happy to offer a replacement or full refund, provided:

• The issue is reported within 7 days of receiving your order.
• You supply clear photos and a description of the problem to assist our assessment.
• If a return is necessary, we will cover return shipping for defective or damaged items.

Order cancellations

If you wish to cancel your order prior to dispatch, the following applies:

• Orders cancelled before shipping will incur a 10% cancellation fee to cover non-refundable finance and marketing charges.
• Once an order has been dispatched, it falls under the standard returns policy outlined above.

Refund processing

Once your return or cancellation is approved, please allow a further 5–7 business days for the payment gateway to return the funds to your original payment method (manual cash payments are processed separately).

How to initiate a return or cancellation

To start a return or cancellation request, please contact our support team with your order number and reason:

Email: info@kalahari.nz
Phone: +64 27 261 8807

Thank you for your understanding and for choosing Kalahari Khabu – bringing the taste of home to your kitchen, wherever you are.